Refund policy

We have a 90-day refund policy, which means you have 90 days after receiving your item to request a refund.

You do not need to send the product back to us. Creatine is a food product, and returning a partially used tub would cost you a trip and cost us more than the tub is worth, so we would rather put that money into your refund. If you would prefer to return an unopened tub anyway, contact us first and we will send instructions.

To request a refund, reply to your order confirmation email or contact us at walt@waltandcompany.com with your order number. There is no form to fill in.

You can always contact us for any refund question at walt@waltandcompany.com.

Gift cards cannot be refunded.

Food and supplement products are commonly excluded from refunds once opened. That exclusion does not apply here: our policy is specifically that you can open the product, use it, and still request a refund within 90 days. That is the point of it.

One refund under this policy per household in any 12-month period, except in cases of defective or damaged product or other genuine exceptional circumstances, which we will review individually. This exists to prevent the obvious abuse case.

Subscriptions

You can skip, pause, or cancel a subscription at any time from your account. There is no minimum term and no cancellation fee. Cancellation takes effect on your next scheduled order. If a renewal is charged after you meant to cancel, contact us and we will refund that charge. 

Refunds

We will notify you once we have received and reviewed your request, and let you know whether the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at walt@waltandcompany.com.