Shipping policy

Where we ship

The United States only, including Alaska and Hawaii. We do not currently ship internationally. If you are outside the US, we are not ready for you yet, and we would rather say that than take your money and disappoint you on delivery.

What it costs

Shipping is free on every order, always. There is no minimum, no threshold to hit, and no faster paid tier. Shipping never adds to the price.

Processing and delivery

Orders are packed and shipped from our US fulfillment partner. You will get a tracking number by email as soon as your order ships. If your tracking has not moved in five business days, email us and we will chase it.

Address changes

Email walt@waltandcompany.com as soon as you can. Once an order is picked we usually cannot change it, but tell us anyway and we will do what we can. If it ships to a wrong address you gave us, we will still make it right the first time.

Lost or stuck packages

If tracking has not moved in five business days, or the carrier says delivered and it is not there, email us. We will replace it. We are not going to make you fight a carrier claim on our behalf.